1. What type of hair do you sell?

We offer 100% virgin/raw human hair bundles that are soft, tangle-free, and long-lasting. Our hair can be dyed, bleached, straightened, and curled.

2. How many bundles do I need for a full look?

For a natural look:

• 12”–16”: 2–3 bundles

• 18”–22”: 3–4 bundles

• 24” and longer: 4+ bundles recommended

Add a closure or frontal for a complete install.

3. Can the hair be dyed or bleached?

Yes! Our virgin/raw hair can be dyed or bleached to your desired color. We recommend having it colored by a professional to maintain hair integrity.

4. How long does the hair last?

With proper care, our bundles can last 12+ months or longer. Longevity depends on how well you maintain and care for the hair.

5. How do I care for my bundles?

We recommend co-washing the hair before your first install. Use sulfate-free shampoos and conditioners, avoid excessive heat, and store the hair properly when not in use.

(See our Hair Care Guide for full details.)

6. Do you offer refunds or exchanges?

Due to hygiene and safety reasons, all sales are final. We do not offer refunds or exchanges unless the item is defective or we sent the wrong product. Please contact us within 48 hours of delivery if there’s an issue.

7. How long does shipping take?

• Processing Time: 1–3 business days

• Shipping Time: 3–5 business days (U.S. orders)

You’ll receive tracking info once your order is shipped.

8. Do you ship internationally?

Yes, we ship internationally! Shipping times and rates may vary depending on your location.

9. Can I cancel or change my order?

Orders may be canceled within24 hoursof purchase. After that, we begin processing, and cancellations or changes may not be possible.